Direct Office have always provided the Practice with quality products backed up by first rate consumer service
Bentham Medical Practice
Direct Office provided a first class service!
We are a small rural practice, with a branch surgery too. The old fabric chairs were both tired and would not pass CQC recommendations.
This company supplied us with a very colourful palate….and so we decided to let the GPs choose their own colours and personalise their rooms.
Reception waiting rooms and communal rooms were left to one of the receptionist and I to deliberate on the colours scheme. A selection of tones of tourqoise/greens we chosen.
The GP partners were very pleased with their own choices, and the waiting room now looks fresh and cheerful! We now have a variety of styles, including some chairs with arms and for some catering larger bottoms…J
The service provided was first class with very helpful advice, the company kept us up to date, with delivery timescale and even arranged around our quieter times within the practice for delivery.The delivery driver who was most efficient and helpful too.
I will definitely be using the company for any future purchases.
Graham Jamieson, Manging Partner - St Lukes Medical, Northampton
I just wanted to take this opportunity of thanking all of you for the tremendous service I have received from Direct Office Consumables.
From the very first meeting with Mary I have received nothing but excellent service. Nothing has been too much trouble from the numerous samples that were provided to me, to the delivery of the furniture and equipment despite very tight timescales.
I am loath to mention staff by name for fear of leaving someone out but Peter had the mammoth task of delivering all of the furniture and somehow managed to do it with a smile on his face.
The office staff of Sam, Susan and Theresa were always available and at all times incredibly helpful and polite.
Mary, all of your staff that I have been in touch with, are a real credit to you. They really do understand customer service and getting it right.
Once again thank you for all your help, I would have no hesitation in recommending you to other organisations.
Paul Featherstone, Practice Manager - Trent Valley Surgery
On behalf of Trent Valley Surgery I would like to say a big thanks to Direct Office Consumables following our recent purchase of waiting room chairs.
The whole process was conducted in a very professional manner, and I would have no hesitation in recommending your company to other GP Surgeries.
The staff was very friendly and polite, nothing was too much trouble.
At all times the communication process was admirable we were kept fully up to date with regard to delivery dates and the items were delivered on time and the products were of a high quality.
Ian Hammerton - Practice Manager, Willingham
I would like to say a big thank you to the staff at Direct Office Consumables following our recent purchase of various chairs for the surgery.
The whole process was delivered in a very professional manner, and I would have no hesitation in recommending the company to others.
Mary was very friendly, polite and courteous and explained the available items in detail and provided samples and information relating to our requirements.
Everything was explained fully,with no hidden extras,and no pressure sales techniques.
We were kept fully up to date with regard to delivery dates and the items were delivered on time and the products were of a high quality.
Jason Longstaff - Practice Manager, Spilsby
To everyone at Direct Office consumables, thank you for the amazing service that you provided to us whilst we were going through our recent renovation work.
Every one that we dealt with proved to be a credit to the company. A lot can be learnt from the way in which you approach your customer service. I would have no hesitation in recommending Mary and her team to anyone looking to replace or renew their furniture.
The furniture arrived on-time, intact and without damage. The furniture in the waiting room looks great and receives a great response from patients.