Terms & Conditions 

DIRECT OFFICE CONSUMABLES (D.O.C.) 
TERMS AND CONDITIONS OF SALE 
 
1. Acceptance of Orders 
 
All contracts of sales made by D.O.C. will be deemed to incorporate these terms and conditions to the exclusion of all others, (unless varied in writing by an authorised officer of D.O.C) and they shall prevail over any other terms, conditions, undertakings, representations or warranties, whether written or oral, made by any party hereto. 
Acceptance of delivery of any goods supplied by D.O.C. will be treated as acceptance of these terms and conditions. 
 
2. Delivery 
a) Goods will be despatched as soon as practicable and wherever possible in order to meet any date requested by the customer 
b) D.O.C. will allow customers 5 days to report damage and 3 days shortages. After this D.O.C. cannot accept responsibility. 
c) Where necessary, D.O.C. reserves the right to make partial deliveries. 
 
3. Invoices 
Goods are invoiced at the prices ruling at the time of despatch. VAT will be added to the goods or services supplied at the rate in force at the date of the invoice. 
 
4. Payment 
Payment will be due in full within 30 days of the date of invoice. D.O.C. will be entitled to withhold indefinitely delivery of any further order from the customer then outstanding without prejudice to any rights D.O.C. may have. 
 
5. Warranty 
The goods sold by D.O.C. are warranted free from defects in materials and workmanship. For that period of such warranty, the customer is referred to individual product sheets available on request. The warranty provisions do not relate to wear due to use. 
 
6. Title and risk 
No property or title to goods shall pass from D.O.C. to the customer unless and until the customer has made full and complete payment to D.O.C. of all sums due from the customer in respect of the goods and the customer shall indemnify D.O.C. against any loss or damage to the goods prior to the passing of property therein on or after delivery to the customer. 
 
7. General 
The terms and conditions shall be governed in accordance with English Law. 
 
8. Returns Policy 
Please pay special attention to our returns policy as shown below, as goods returned outside of our policy may not automatically be credited. Please note our time limit for notifying us that you wish to make a return, unfortunately late notification will be charged at the 20% handling fee. 
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